F.A.Q

In cases of unexpected issues with delivery or quality, we have sufficient stock and production capacity.

We work with companies requesting collaboration based on agreements made specifically for each company.

At every stage of production, the relevant departments complete the corresponding process after quality control.

For products printed according to the buyer’s request, returns are not possible. For electronic products, cancellation and returns are possible in accordance with the law.

The quantity of the incoming request determines the production process.

After-sales support is provided through the customer representative who conducted the sale.

Discounts for upfront payments are provided.

Our website is updated daily, and changes are reflected accordingly.

For products in stock, our delivery time is a maximum of 24 hours. For products not in stock, the production time determines the delivery period.

We offer special pricing based on the quantity of orders.

Support is provided for products that require installation and assembly. Additional charges apply.

You can contact us via our website azenn.az or by phone at 050 646 14 14.

We have discounts for bulk purchases and periodic orders.

Special requests are evaluated based on quantity.

We have ISO 9001, ISO 14001, ISO 45001, ISO 10002, ISO 22716 (GMP), CE, and Halal certificates.

Maintenance and cleaning vary depending on the product.

Electronic products come with a two-year warranty.

They vary depending on the location and the preferred type of shipping.

If there is an error caused by our company in the delivered product, an exchange or return is provided.

Cash, credit card, bank transfer/ EFT, customer check/promissory note.

It varies depending on the product.

The delivery time for the requested order varies depending on the stock availability and the delivery location.

It is possible to offer custom-designed products depending on demand and quantity.

It is possible to make wholesale purchases.

A price list is determined periodically every year. When necessary, the list is updated during the year in parallel with the economic conditions.

Our company holds the ISO 9001 Quality Management Certificate and the CE certificate. Production is carried out in accordance with European Union standards.

In-room equipment (minibar, welcome sets, hotel-type television, hotel-type bed, bed base, luggage rack, iron, scale), Hotel textiles (hand towel, bath towel, foot towel, pillowcase, blanket, etc.), door lock systems, telephones, hotel-type safes, hotel-type air conditioners, Bathroom equipment (bathroom accessories, hair dryers, hand dryers, waste bins, etc.), Floor equipment (housekeeping carts, housekeeping tools, waste bins, waste bags, etc.), Leather equipment (room desk pad, TV remote holder, napkin holder, etc.), Kitchen and restaurant equipment (service carts, tea samovar, ice machine, etc.).